• These terms and conditions (and the other documents referred to in here) govern the relationship between you and Chefly when you order any of the meal kits or other products ("Products") listed on our website at www.eatchefly.com ("Website"). These terms and conditions set out important information regarding your rights, obligations and the restrictions that may apply when you order Products from our Website.
  • Any reference to "you" or "your", means you as a customer of our Products and/or as a user of our Website. Any reference to "we", "us", "our" or "Chefly" is to Chefly Ltd.
  • Please read these terms and conditions carefully before ordering any Products from our Website. You should understand that by ordering any of our Products, you agree to be legally bound by these terms and conditions.
  • We will not file or store a copy of these terms and conditions for each transaction made via the Website. You should print a copy of these terms and conditions for future reference.
  • Please tick the accept box if you accept these terms and conditions. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our Website.

  1. Information about us
    We are Chefly Ltd, a company registered in England and Wales under company number 12218814 and with our registered office at Bessemer Park, 250 Milkwood Rd, London, SE24 0HG and we operate the Website.
  2. Your status
  3. By placing an order through our Website, you confirm that:
  4. Our recurring delivery service
  5. We offer a recurring delivery service and when you sign up to order Products, you are signing up for a rolling weekly contract which can be cancelled in accordance with condition 6.2 below.
  6. Our Products
  7. The images of the Products on our Website are for illustrative purposes only. Your Products may vary slightly from those images as computers and other devices can display colours differently and food itself varies in colour and size. The packaging of the Products may also vary from that shown in images on our Website.
  8. How the Contract is formed between you and us
  9. Please take time to read and check your order at each page of the order process. After placing an order for our Products, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the Product has been dispatched ( "Dispatch Confirmation"). The contract between us for the purchase of our Products ( "Contract") will only be formed when we send you the Dispatch Confirmation. We are not under any obligation to accept an order from you.
  10. Your consumer right of return and refund
  11. As our Products contain fresh and perishable food, you are not entitled to the "normal" right to return goods within 14 days after the day you receive them, simply if you change your mind. This is because the food is likely to have a best before date within only a few days of delivery of the Products.
  12. Delivery
  13. We will confirm if we can deliver to you and if we can your estimated delivery date, in the Dispatch Confirmation.
    Risk and title
  14. The Products will be at your risk on completion of delivery.
  15. Price and payment
  16. The price of the Products and any delivery charges will be as quoted on our Website from time to time, except in cases of obvious error. Product prices include VAT.
  17. Discount codes and gift cards
  18. You may use a discount code if it has been issued or authorised by us for our Products. You are only be able to use them once per household.
  19. Warranty (our promises)
  20. Subject to the disclaimers set out in condition 12.3, we promise to you that any Product purchased from us through our Website will conform in all material respects with its description, be of satisfactory quality, be reasonably fit for all the purposes for which products of that kind are commonly supplied at the time of delivery.
  21. Our liability
  22. Nothing in these terms and conditions shall:
  23. Privacy policy
  24. We take care to handle your personal data in accordance with applicable law. Please see our privacy and cookies policy for more information.
  25. Written communications
  26. Applicable laws require that some of the information or communications we send to you should be in writing. When using our Website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
  27. Notices
  28. All notices given by you to us must be given to Chefly at food@eatchefly.com. We may give notice to you at either the email or postal address you provide to us when placing an order, or in any of the ways specified in condition 15 above. Notice will be deemed received and properly served immediately when posted on our Website, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address.
  29. Transfer of rights and obligations
  30. The Contract between you and us is binding on you and us and on our respective successors and assignees.
  31. Events outside our control
  32. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control ( "Event Outside Our Control").
  33. Waiver
  34. If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
  35. Severability
  36. If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
  37. Entire agreement
  38. These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.
  39. Our right to vary these terms and conditions
  40. We have the right to revise and amend these terms and conditions from time to time including (without limitation) to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
  41. Law and jurisdiction
  42. Contracts for the purchase of Products through our Website and any dispute or claim arising out of or in connection with them will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts will be subject to the non-exclusive jurisdiction of the courts of England.

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