Frequently Asked Questions
We partner with DPD to deliver your meals nationwide. Deliveries typically arrive between 9am and 5pm on your chosen delivery day. Due to the current conditions, DPD will take leave packages at your door and take a photo, rather than requesting a signature. If you will not be at home during your delivery slot, please let us know where to store the food safely.
After subscribing to one of our 4, 6, 9 or 12 meals per week plans, you will receive meals on a weekly basis. Each Wednesday, new meals will arrive at your doorstep as per the meal preferences set in your account area.
Your meals will come to you fully prepared so you just have to heat them up in the microwave. The meals heat up in about 3 minutes (depending on your microwave). You can also use the oven for heating. Our meal containers are microwave and oven safe up to 180℃. For microwaving, just pierce the film a few times with a fork before microwaving and peel the film off before eating. If you are heating your meals in an oven, please remove the film before putting the tray in the oven.
We do not use any artificial or chemical preservatives. We use natural recyclable packaging and novel vacuum packing technology, which removes air from the food tray and gives each meal a 10 day refrigerated shelf life. You can find a “use by” date on the back of each meal on the nutrition label.
If you're going on holiday, or just need a break, you can pause your subscription for up to three weeks by visiting your account area. Make sure to inform us of your intention to pause your subscription before renewal.
If you’re ever unable to finish your meals within their shelf life, you can always pop them into the freezer for extended storage. If you freeze your meals, be sure to microwave your meal straight from the freezer and add a few extra minutes to your usual cooking time.
Our entire menu is lactose and peanut free and we do not add refined sugars. Our meals are high in low fat plant based and meat proteins. Many of our ingredients are organic. If you have very specific dietary preferences, you can check out individual ingredient lists for each dish online or contact us at firstname.lastname@example.org and we can help you select your meals! If you’re unable to find dishes that fit your preferences, be sure to check back frequently as we’re always adding new, exciting dishes to our menu.